Guest post by Shep Hyken Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen? To become a customer-centric company requires first building an employee-centric workplace. If you want your customers…
My daughter and her husband have a handsome 2 yr. old Boxer. Titus is 70 pounds of energy, love, and affection. And man, he is a handful! He chews, digs, barks…and when she’s walking him, Titus pulls my 105-pound daughter like an eighteen wheeler with an empty load. Whitney did a lot of research to…
My last day of teaching high school and coaching football was June 3, 1986. Due to declining enrollment of the school district where I was employed, my position was being eliminated. I didn’t know it at the time, but looking back, I think I escaped just before the Apocalypse. Back then, I never feared parental…
Ever have a job where you felt picked-on, intimidated, harassed, and micro-managed by a tyrant boss? Most of us can recall working for a real jerk at some point in our job history, most likely when we were just entering the workplace and at the bottom of the totem pole. And maybe the way you…
Q. What’s the simplest way to pay an employee? A. Wage per hour. Simply multiply the number of hours worked by the agreed upon hourly wage, subtract taxes, and presto – a paycheck! Hourly compensation has been a staple of the free enterprise system since Rosie fastened her first rivet. And like they always say,…
A close friend of my wife invited us to a celebration of her daughter’s high school graduation. Jenna’s a great kid who did very well in school and was involved in several extra-curricular activities. But at 18, she’s never had a real job. She applied at several boutiques in the mall but never made it…
A story in last Thursday’s newspaper tells about a mother who is upset that her 30-something daughter is panhandling. Apparently, the daughter has been unable to get pregnant and wants her husband to undergo a $10,000 medical procedure to improve his fertility. Even though the couple has a combined income of $80K per year, they…
Imagine that you have one opening you’re trying to fill, and sixteen eager applicants aged 17 to 22 — all with more than adequate skills for the job — awaiting their second interview. Before the interviews begin, you discover that among those candidates are five recovering addicts, two pregnant unwed teens, three who are on…
Last week on an upgraded flight between Denver and Orlando, I was given a warm cookie after the meal service. This is a nice touch United Airlines does and has done for first class passengers for years. But as I examined the little brown paper sack the cookie came in, I was amused by the…
Work – Life Balance. As a baby boomer teen born to depression-era parents, I never heard that term once. Didn’t exist back then and, if it had, it would have never come out of my father’s mouth. Hard work was his life, and when he had a day off, he worked. To my dad and…