If Your Best Employee Wins Powerball Tonight, Will They Show up for Work Tomorrow?

$1.5 Billion is a whole lot of loot. An almost unfathomable amount. It is, by far, the largest jackpot in the history of any Powerball or any type of lottery anywhere on the planet. While it’s hard to imagine being the winner, try to imagine that the winner turns out to be the top performer on your…

Power Up Your Culture by Empowering Your Front Line Service Providers

My appointment was scheduled for 9:50am and I had arrived 5 minutes early. At 10:20 I was still seated in the waiting area growing more frustrated by the minute.  (Full disclosure: I’m what you might call a “Type A++”). At 10:16, I was ushered back to the dental chair and was welcomed by the dental assistant…

When It Comes to a Compelling Workplace Culture, These Nerds Rule!

Just about every company in existence was started by someone (or several people) who saw an opportunity to make money in the marketplace. Ain’t nothin’ wrong with that. But one company – a high tech software firm based in Minneapolis – was started by three guys (who each self-identify as ‘nerds’) with the singular goal…

How One Engaged Employee Can Create a Multitude of Flag-Waving Customers

It was midnight at the Omni Hotel in Amelia Island about 45 minutes from Jacksonville, Florida. I had just been dropped off by an Uber driver after a 4-hour flight from Denver and I was dog-tired.  I was scheduled to speak for a large conference of 600 C-level executives the next day at this high-end…

The Best Question You Can Ask Employees to Keep Them Engaged

A great workplace culture does more than merely share timely and relevant information with its employees; it goes to great lengths to listen to them and digest that feedback. Employee surveys can be useful tools, but by themselves they’re not enough to truly know what your people are thinking. There’s no survey, assessment, or digital app…

The Transparency Advantage: Informed Employees are Engaged Employees

It’s astounding how often it happens… You’re in a conversation with a sales person, service representative, or an associate of an organization and you ask a question or make a passing comment about something that’s happened within their company — something interesting that made the headlines or the evening news — and they look at you as…

7 Crucial Questions That Employees Ponder About Your Workplace Atmosphere

Standing 726 feet high, and weighing more than 18 Empire State buildings combined, the Hoover Dam is a jaw-dropping wonder of the industrial world. It was built in the early 1930’s during the Great Depression by a consortium of six major tunnel, railroad, and highway contractors that went by the name Six Companies. The promise of above-average…