Stemming the Tide of Turnover After a Tragedy

Immediately following the Columbine tragedy that rocked the world twenty years ago (4-20-1999), Frank DeAngelis vowed that he would remain the school’s principal until the class of first grade students in the elementary schools that fed into the high school had graduated. His goal was to prevent a mass exodus of faculty and staff and…

If You’re Not Mentoring a Millennial, You’re Only Cheating Yourself

On the days Josh Drean is not in class listening to a lecture in his graduate program at Harvard, he’s in a school gymnasium giving one to hundreds of teenagers.  Only to his youthful audience, it doesn’t sound like a lecture. That’s because Josh is a hip, cool, relevant youth speaker who breakdances and beatboxes as he…

Managing Behavior: A Simple but Profound Lesson from an Outhouse

I went camping with my wife in the Colorado Rockies over the weekend. The campground was clean and pristine, particularly the public outhouses. Anyone who’s frequented campgrounds that have no running water knows how disgusting the restrooms generally are. The sign that hangs above the toilets in the two gender-neutral stalls reveals the answer to…

Preaching Engagement to the Culture-First Choir

For a high school teacher, the most frustrating night of each semester is the one set aside for parent-teacher conferences. Although parent’s night for 1st and 2nd grade students always draws a full house, the parent-teacher conferences at the neighboring high school are sparsely attended, generally attracting only those parents of the highest achieving students. Those…

An Employee Engagement Survey That Doesn’t Ask These 3 Questions is Worthless

Not long ago I worked with a mid-sized manufacturing plant in St. Louis that had a remarkable record of attracting and keeping in-demand workers. Although the company offered competitive wages, their formula for employee retention did not include offering above-market compensation, perks, and benefits. When I asked Darrel, the plant manager, his secret for hanging on to his skilled machinists…

To Cut or Keep? A Leader’s Guide to Managing an Intermittent Employee

My new high-end coffee brewer drives me absolutely insane. It brews the absolute perfect cup of java – hot nectar of the gods – about every third day. The other two result in either an average tasting cup of convenience store coffee or an evil black muck that you wouldn’t throw down your kitchen drain for…

When Millennials Cry “Don’t Judge Me” – Part II

In this follow-up to my previous “Don’t Judge Me” blog, we explained why millennials (and for that matter, people of any age) really do want to be judged… as long as they are being judged favorably. (No one is offended when they’re told how good they look, right?) This post will take this topic deeper…

When It Comes to a Compelling Workplace Culture, These Nerds Rule!

Just about every company in existence was started by someone (or several people) who saw an opportunity to make money in the marketplace. Ain’t nothin’ wrong with that. But one company – a high tech software firm based in Minneapolis – was started by three guys (who each self-identify as ‘nerds’) with the singular goal…

To Retain Top Young Talent, Stop Dangling Nebulous Carrots!

Carson, the son of a friend of mine, is an MBA whose passion centers on business mergers and acquisitions. Two years ago, Carson accepted a position with an investment bank that offered him an embarrassingly low starting salary that was packaged with the promise that he’d be seeing some nice bonuses as the firm closed large deals.…

The Best Question You Can Ask Employees to Keep Them Engaged

A great workplace culture does more than merely share timely and relevant information with its employees; it goes to great lengths to listen to them and digest that feedback. Employee surveys can be useful tools, but by themselves they’re not enough to truly know what your people are thinking. There’s no survey, assessment, or digital app…