Happy Holidays to Everyone in the World! (and other meaningless sentiments)

Look through the holiday cards and messages you’ve received this holiday season and ask yourself which ones really give you that warm, fuzzy feeling inside. Very few, if any. The sad reality of living in a time-crunched impersonal digital age is that most holiday messages we now get are nothing but glorified PR blasts on behalf…

3 Ways to Disengage Your Employees This Holiday Season

For each of the past twenty years, my wife and I have watched National Lampoon’s Christmas Vacation while putting up our Christmas Tree. Why we still laugh uncontrollably at the same bits we’ve seen so many times is something our kids may never fully understand, but I digress. This classic movie’s plot centers around the plans Clark Griswold (Chevy…

A 3 Step Approach for Dealing with Employee Entitlement

If you are a person who enjoys peace and serenity, you don’t yell ‘fire’ in a crowded theater nor do you whisper ‘bomb’ when going through airport security. And unless you want to incite a riot, you’d better not let the word ‘entitled’ slip out around a business owner, manager, or employer. Regardless of how…

Why Hiring Great Talent does not Guarantee Great Results

Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds. An inscription on the James Farley Post Office in New York City. Ozzy is an 8-year-old golden retriever who loves to fetch our morning newspaper. Although our driveway is nearly as long as a football field, he…

I Got Zapped! 3 Surprising Facts About the Culture of Zappos

Last week I had the privilege of taking a behind the scenes tour of Zappos and speaking with several of their top leaders. Mine was not the popular tour advertised on their website, but rather a real peek behind the curtain to see the wizardry of this renowned workplace culture phenomena and iconic brand. I’ve read…

Why the World’s Most Successful Retailer Invites Employees to Turn their Backs on Customers

Long before the iPhone 6 was launched, I was hooked on Apple. My first desktop computer was a MacIntosh SE II with a whopping 1 mb of ram, and I’ve been an Apple fanatic ever since. But as much as I crow about their products, I rave even more about the counter-intuitive culture that is continually on…

How Today's Political Attack Ads Diminish Tomorrow's Leaders

Even though the midterm elections are months away, I’ve already maxed-out on the amount of negative political ads my mind can tolerate without imploding. The rough and tumble game of political campaigning has always involved an element of truth-twisting, scandal-mongering, and mudslinging. However, politics of late has become so ugly that most ads on TV should be…

When Recruiting Talent, Remember Your ABC’s and Always Be Canvassing

The Seattle Seahawks throttled the Denver Broncos (my home team) in the Super Bowl last year. Yet these two teams were, arguably, the most aggressive in signing free agents to upgrade their teams during the off-season and both are odds-on favorites to repeat as the teams in next year’s big game. That’s because when it comes…

3 Things Employers Can Do when Casual Friday Morphs into Casual Everyday

“I can’t believe the way these young associates come to work!” Chris told me after a recent presentation. “Where did they get the idea that ‘business casual’ means cut-off shorts, flip-flops and a tank top?” That certainly wasn’t the first time I had heard the rumblings of a bewildered employer lamenting the haphazard fashion sense and…

There Ain’t Nothing Sexy ’bout a Blue Collar Job, so Compete on Pride of Workmanship

Recently my wife commented on how much time I was spending watching the NFL Draft coverage on ESPN.  “You’re a Bronco fan. They don’t pick again for an hour, at least. Are you really that fascinated by who Buffalo selects in the 5th round?” she asked. But there I sat along with 45.7 million other…