The irony of the subtitle of my new book FULLY STAFFED: The Definitive Guide to Finding and Keeping Great Employees in the Worst Labor Market Ever (releasing Monday, April 20th) is obvious. After all, if the COVID-19 pandemic has force millions to file for unemployment, could this STILL be considered ‘the worst labor market ever?’ The answer is a…
No, the sky isn’t falling. It already fell. The stock market is in total upheaval. Schools, churches, businesses, and virtually everything deemed ‘non-essential’ is now closed – or very soon will be. The economic ripple of COVID-19 is reaching into the depths of every business and has left countless owners, leaders, and managers in a state of…
Using a low price loss leader item and training front line employees to upsell customers to a higher margin product is a practice that’s been around since Moses played goalie for the Egyptian soccer team. It’s also one of many such tactics that millennial and Gen Z-aged employees despise. Unless they’re being closely monitored by…
This is not an angry airline rant. I’m going somewhere important with this, so please hang with me. As a professional speaker based in Denver, business travel is a necessary evil that comes with the job. United Airlines has a large hub in Denver, and thus, I’ve been flying them almost exclusively for 30+ years…
It’s 8:07 am in Denver and the daily newspaper “guaranteed to be delivered by 7 am” is not here. Again. And when it finally arrives, it will be thrown from the window of a hail-damaged 2006 Saturn Ion by a 30-something woman, and it will land at the edge of the curb at least 35…
Last week, 5-time NBA All-Star, Kevin Love, signed a contract to return to the Cleveland Cavaliers. His new deal will pay him $120M over 4 years, approximately $30M per year. These days, it’s not uncommon to see professional athletes sign enormous contracts punctuated with a staggering number of zeros. What is uncommon about this particular story…
Q. What do professional dancers, actors, musicians, and athletes have in common? A. According to the Bureau of Labor Statistics, they’re all in the top 6 of the 15 dream jobs that our nation’s youth aspire to have one day. What jobs didn’t make the list? Roofer, custodian, auto mechanic, welder, truck driver, short order…
When I hear the word family, beyond the mental images of my own, I can’t help but think of the Cleavers, the Bradys, the Cunninghams, and the Huxtables. Growing up, I probably spent as much time hanging out with those families as I did my own. Television families of the 60’s, 70’s and early 80’s…
On the days Josh Drean is not in class listening to a lecture in his graduate program at Harvard, he’s in a school gymnasium giving one to hundreds of teenagers. Only to his youthful audience, it doesn’t sound like a lecture. That’s because Josh is a hip, cool, relevant youth speaker who breakdances and beatboxes as he…
When the Grinch stole Christmas from all the Whos down in Whoville, he went about it with passion and fury. The scrawny-limbed hermit with a nasty attitude and a foul grimace felt like an outsider who was unappreciated by his peers, so he decided to turn the tables and ruin Christmas for the entire village.…