Coaching Quality Results in a Shortcut-Oriented World

In this new economy, time is the commodity that is the most prized. Seldom do you run into a colleague or associate who is looking for a way to fill some empty or idle time in their day. Forced to do more with less, time-crunched leaders push their people to find the fast-n-easy solution when…

When It Comes to a Compelling Workplace Culture, These Nerds Rule!

Just about every company in existence was started by someone (or several people) who saw an opportunity to make money in the marketplace. Ain’t nothin’ wrong with that. But one company – a high tech software firm based in Minneapolis – was started by three guys (who each self-identify as ‘nerds’) with the singular goal…

How One Engaged Employee Can Create a Multitude of Flag-Waving Customers

It was midnight at the Omni Hotel in Amelia Island about 45 minutes from Jacksonville, Florida. I had just been dropped off by an Uber driver after a 4-hour flight from Denver and I was dog-tired.  I was scheduled to speak for a large conference of 600 C-level executives the next day at this high-end…

To Retain Top Young Talent, Stop Dangling Nebulous Carrots!

Carson, the son of a friend of mine, is an MBA whose passion centers on business mergers and acquisitions. Two years ago, Carson accepted a position with an investment bank that offered him an embarrassingly low starting salary that was packaged with the promise that he’d be seeing some nice bonuses as the firm closed large deals.…

The Best Question You Can Ask Employees to Keep Them Engaged

A great workplace culture does more than merely share timely and relevant information with its employees; it goes to great lengths to listen to them and digest that feedback. Employee surveys can be useful tools, but by themselves they’re not enough to truly know what your people are thinking. There’s no survey, assessment, or digital app…

The Difference Between Mothering, Managing, and Mentoring Millennials

In Western cultures, the transition from school-to-work-to-career generally happens between the ages of 16-to-24. This is a period of explosive personal growth when an individual crosses over from a dependent child to an independent adult who no longer relies on their parents to provide food, clothing, shelter, laundry services, and gas money.  (This transition is not happening as early…

The Transparency Advantage: Informed Employees are Engaged Employees

It’s astounding how often it happens… You’re in a conversation with a sales person, service representative, or an associate of an organization and you ask a question or make a passing comment about something that’s happened within their company — something interesting that made the headlines or the evening news — and they look at you as…

7 Crucial Questions That Employees Ponder About Your Workplace Atmosphere

Standing 726 feet high, and weighing more than 18 Empire State buildings combined, the Hoover Dam is a jaw-dropping wonder of the industrial world. It was built in the early 1930’s during the Great Depression by a consortium of six major tunnel, railroad, and highway contractors that went by the name Six Companies. The promise of above-average…

Employee Engagement is Not the Goal; It’s the Starting Point

Roy and Beth have been dating for a year. One night after a romantic dinner in a posh restaurant, Roy pretends to drop a napkin on the floor. While reaching down to get it, he falls to one knee, pulls a big, shiny ring out of his coat pocket, and proposes to Beth. Totally caught…

Eradicate Micromanagement: 4 Steps to Creating a Culture of Autonomy

On-fire employees—the kind you’re perpetually attempting to hire, develop, and retain—need some latitude to make decisions in the workplace. The companies that are known for being the best places to work in their respective industries train, trust and empower their people to think and act on their own. In its 2014 Employee Satisfaction and Job Engagement…