A disturbing trend I’ve noticed in the 60+ meetings, conferences, and conventions I attend each year is the increasing frequency of how many of these events get thrown off schedule. When attendees are still clustered around the coffee stations 10 minutes after the meeting begins or they refuse to disconnect from their smart phones in…
“If I had me for a boss, would I like coming to work?” Face it, the people who work for you have other options. (If they don’t, you not only have the wrong people on your bus, you’ve got a lousy bus.) Offering a competitive wage and benefit package may be enough to attract talent…
I returned home from a conference and got off the tram at Denver International Airport and took the escalator up to the top level, where the first person I saw was an elderly gentleman in a cowboy hat who greets arriving passengers with a hearty “Welcome to Denver!” This is followed by an earnest, “How…
With a veritable army of scientific researchers, the Gallup Organization spent decades developing their famed Q12 Survey. They now package and market this tool for organizations that want to determine the level of employee engagement in their workforce calling it “The Only 12 Questions that Matter.” To date, more than 25 million employees worldwide have taken that…
Dickens may have penned A Christmas Carol back in 1843, but the ghost of bad management is still haunting workplaces in 2013. Nowhere is this more prevalent and on display than in industries that boom in Q4 (i.e. retailing, food service, hospitality, transportation, entertainment, etc.) The make-or-break pressures of managing a business during the holidays can…