3 Wise Decisions Savvy Employers are Making to Upgrade their Post-Covid Workforce

Atmosphere, Career Preparation, Core Values, Culture and Trends, Employee Engagement, Eric Chester's Blog, Guest post, Hiring, Leadership, Managing Young Employees, Skilled Trade, Training, Workforce Labor and Skilled Trades, Workplace Culture

The global health pandemic has completely upended the world of work. With social distancing restrictions and other health measures in place, many companies have either shifted to hybrid workplaces or completely transitioned to remote working models. Covid has forever changed the workplace culture, pushed digital skills to the forefront, and paved a clear path for…

LEADERS: If You Were Stripped of Your Title, Would People Still Follow You?

Eric Chester's Blog, Guest post, Leadership

Guest Post by Mark Sanborn, Author of the NTY Bestseller, The Fred Factor and Fred 2.0 Over the years, I’ve used several definitions of the term leadership. Here’s one I keep coming back to: Leadership is the ability to help people and organizations surpass themselves. Essentially, leaders enable others to be better than they’ve ever been,…

Don't Think for Your People: Instead, Help Them Figure it Out!

Customer Service, Eric Chester's Blog, Guest post, Leadership, Managing Young Employees, Training

This is a guest post by my good friend and colleague, Robert Wendover. Bob is the Director of the Center for Generational Studies and the award-winning author of Figure It Out! Making Smart Decisions in a Dumbed-Down World. I highly recommend this book! Go ahead, I dare you. Ask a random person within your firm or organization, “How does this…

To End Employee Entitlement, Employers Must Grow a Pair!

Eric Chester's Blog, Guest post, Managing Young Employees, Training

DISCLOSURE: This isn’t a commercial endorsement, although it may sound like one.  Consider me a raving fan. I hold great respect for my speaker/author colleagues who are academics by trade. Those who have gone to great lengths to research current trends, have unearthed actionable methodologies and strategies, and who provide compelling statistics to make valid…

Let Amazing Employee Service be your Customer Service ACE in the Hole

Customer Service, Eric Chester's Blog, Gratitude, Guest post

Guest post by Shep Hyken Building the ideal corporate culture doesn’t happen by chance. If you are a leader of a company or organization and you want to instill a customer service culture, how do you make it happen? To become a customer-centric company requires first building an employee-centric workplace. If you want your customers…