If you are a person who enjoys peace and serenity, you don’t yell ‘fire’ in a crowded theater nor do you whisper ‘bomb’ when going through airport security. And unless you want to incite a riot, you’d better not let the word ‘entitled’ slip out around a business owner, manager, or employer. Regardless of how…
Last week I had the privilege of taking a behind the scenes tour of Zappos and speaking with several of their top leaders. Mine was not the popular tour advertised on their website, but rather a real peek behind the curtain to see the wizardry of this renowned workplace culture phenomena and iconic brand. I’ve read…
At first, Mindy appeared like she was going to be a great fit. She had a solid track record. She interviewed well. All her references checked out. But she’s completed her training 6 months ago and, for whatever reason, she’s performing well below your expectations. It cost you/your organization a pretty penny to get her this…
The Seattle Seahawks throttled the Denver Broncos (my home team) in the Super Bowl last year. Yet these two teams were, arguably, the most aggressive in signing free agents to upgrade their teams during the off-season and both are odds-on favorites to repeat as the teams in next year’s big game. That’s because when it comes…
Recently my wife commented on how much time I was spending watching the NFL Draft coverage on ESPN. “You’re a Bronco fan. They don’t pick again for an hour, at least. Are you really that fascinated by who Buffalo selects in the 5th round?” she asked. But there I sat along with 45.7 million other…
The Sawmill Jake and Justin, 23-year-old twin brothers, worked for a large sawmill not far from where they grew up. As a friend of the sawmill’s owner, their father was aware that even though both sons had essentially the same job title and duties, Justin was paid significantly more than Jake. Curious as to why, the father…
“If I had me for a boss, would I like coming to work?” Face it, the people who work for you have other options. (If they don’t, you not only have the wrong people on your bus, you’ve got a lousy bus.) Offering a competitive wage and benefit package may be enough to attract talent…
Dickens may have penned A Christmas Carol back in 1843, but the ghost of bad management is still haunting workplaces in 2013. Nowhere is this more prevalent and on display than in industries that boom in Q4 (i.e. retailing, food service, hospitality, transportation, entertainment, etc.) The make-or-break pressures of managing a business during the holidays can…
You invested a lot of time, energy, and money bringing on that new employee. They show up on that first day ready for your orientation doing their best to disguise their nervous anxiety. Feeling a bit anxious yourself, you want to get them up and running as quickly as possible so as to maximize your…
Firing an employee is a task that no manager enjoys, but one that often appears inevitable. Yet it’s a proven fact that hiring a replacement employee will cost a great deal more than retaining the one you have, if that individual can be deemed salvageable. That’s why it’s imperative to have a checklist of questions…