Businesses and brands that are replacing service workers with technology are discovering that this strategy is creating as many problems as it’s solving. Robots (the broad term I’ll use to describe digital kiosks and various other mechanical systems) are diligent, and they don’t call in sick. They won’t cheat you. They won’t ask for a…
Ten years ago, I visited a college campus in Denver, stood in a high traffic area, and held up a sign saying, DO YOU DESERVE A JOB AFTER YOU GRADUATE? WHAT SALARY ARE YOU ENTITLED TO? At that time, employee entitlement was the biggest challenge among the business owners, leaders, and managers with…
The construction on this historic landmark structure began in 1933. After four years of incredibly hard work, The Golden Gate Bridge officially opened for traffic in 1937. Ready for some trivia? Q: How long did it take to complete the painting on the bridge? A: They’ve never stopped painting it. A maintenance crew is always at…
If you try to recruit teenagers — and hire them — and onboard them — and train them — and manage them — and try to motive them the way you were recruited, hired, trained, etc. like you were recruited, hired, trained, etc, you’re going to find your breaking point in a hurry. There is a ton of promise and potential in this enigmatic Gen Z workforce. Make no mistake: they want to be successful in their jobs and they have a skill set that will astound you. And they are able to adapt to the rapid changes that are happening everyday in your business much quicker than you and your seasoned workers are able to adapt. But they will arrive with a different set of attitudes, values, and beliefs about this thing called ‘work’.
Everything I ever needed to know about business, I learned in less than 10 minutes at the age of 16. I was a junior in high school when I ‘accidentally’ signed up for a business course titled “D.E.” I thought I was registering for Driver’s Education, but this class was Distributive Education (aka, DECA, now called…
What we call “labor” today bears little resemblance to its meaning of yesteryear. In fact, during the late 1800’s, one of our nation’s darkest labor periods at the height of the Industrial Revolution, the average American worked 12-hour days and often 7 days per week in order to eke out a basic living. Few other…
Susan, a friend and client of mine who owns a large plumbing/HVAC company called this morning feeling exasperated. “We’re not getting any responses to the job ads we’ve been running for techs,” she said. “Those guys know that they can make more money sitting on their couch playing X-Box than they can if they return…
Using a low price loss leader item and training front line employees to upsell customers to a higher margin product is a practice that’s been around since Moses played goalie for the Egyptian soccer team. It’s also one of many such tactics that millennial and Gen Z-aged employees despise. Unless they’re being closely monitored by…
It’s 8:07 am in Denver and the daily newspaper “guaranteed to be delivered by 7 am” is not here. Again. And when it finally arrives, it will be thrown from the window of a hail-damaged 2006 Saturn Ion by a 30-something woman, and it will land at the edge of the curb at least 35…
Q. What do professional dancers, actors, musicians, and athletes have in common? A. According to the Bureau of Labor Statistics, they’re all in the top 6 of the 15 dream jobs that our nation’s youth aspire to have one day. What jobs didn’t make the list? Roofer, custodian, auto mechanic, welder, truck driver, short order…