Products purchased that are downloadable are NOT refundable.

Products purchased that are not downloadable (Hardcover Books, Softcover Books, Workplace Culture Assessment, etc.) may be returned for a full credit, minus shipping, handling and restocking charges of $20.00. However, before any product may be returned, the customer must return to Eric Chester, Inc., a “Refund Claim Form.” In order to obtain a refund or exchange, you must provide your correct e-mail address and/or mailing address to Eric Chester, Inc.  Eric Chester, Inc. will not be liable for any claims of non-receipt of merchandise, and/or non-receipt of a “Refund Claim Form” that was a result of an incorrect email address and/or mailing address provided by you to Eric Chester, Inc. The customer is responsible for providing a correct/working e-mail address.

Fraudulent Credit Card Charges or Fraudulent Claims – All requests to negate charges are investigated by our technical department and legal department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.

THERE ARE ABSOLUTELY NO CANCELLATIONS OF ONLINE ORDERS THAT HAVE BEEN PROGRAMMED FOR IMMEDIATE DOWNLOAD ACCESS. NOR WILL WE ACCEPT CLAIMS OF MISSING THE IMMEDIATE ONLINE LINKS THAT WERE PROVIDED TO YOU TO DOWNLOAD YOUR ORDER. THERE ARE NO EXCEPTIONS TO THIS CANCELLATION POLICY.

You may contact Eric Chester, Inc. for customer support at info@EricChester.com or by postal mail to:

Eric Chester, Inc.,
16713 West 56th Drive,
Golden, CO 80403.

Eric Chester, Inc. reserves the right to modify this Refund Policy at its discretion, or against any customer it believes is abusing this policy.

These terms and conditions were last updated on 01-17-2017.