Franchise Success is a 3-Legged Stool – Not a Pot of Gold at the End of a Rainbow

As the keynote speaker for more than a hundred franchise conventions and meetings over the past decade, I believe I’ve uncovered the #1 reason for the huge chasm between those franchisees who are getting wealthy and those who are barely hanging on. While the economy, geography, and increased competition are big factors in a franchisee’s success, they are out of their control. But even…

Hiring Skilled Labor Improves When Everyone Knows Your Sweet Spot

Hank McGuinty is the owner of an HVAC service and installation business in Beeville, Texas (pop. 13,500). His uncanny ability to attract and hire technicians is the envy of all the other owners in this large national chain, and it’s helping him crush his competition. With the ever-diminishing number of skilled workers in every trade – especially in smaller rural communities…

How One Franchise Is Building a Systemwide Culture of Engagement

The world of franchising is exploding as more and more franchised brands and concepts emerge each year. Sadly, in many of those organizations, there exists a wide chasm separating disenfranchised franchisees from the brand’s franchisor usually stemming from broken promises and unfulfilled expectations. In those franchised brands that are thriving, however, harmony reigns supreme as both parties…